Terms & Conditions

If you sign a separate written agreement (e.g., Master Services Agreement, NDA, Statement of Work), that document may supplement or override parts of these Terms only to the extent it explicitly conflicts.

If you use the Services on behalf of a company, you represent that you have authority to bind that company. You must provide accurate, complete information and keep it updated.

We may suspend or restrict Website access where needed for security, maintenance, or legal compliance.

Quotes/Proposals are provided in writing (email or document) and are valid for the period stated in the Proposal, or 14 days if not stated.

An engagement becomes binding when any of the following occurs (as specified in the Proposal or by our confirmation): you sign/approve the Proposal in writing; you confirm acceptance by email; you pay a deposit/first invoice; or we begin work after written instruction from you.

The binding scope is the Proposal plus these Terms (and any stated attachments).

Delays in inputs or approvals may extend timelines and may incur additional costs.

Unless otherwise stated in the Proposal, the Proposal includes only the revisions expressly listed. Any new or expanded requirement (style changes, additional sizes, new base, new fabric behavior assumptions, new fit direction) is a Change Request and may require a revised quote, timeline, and fee.

You acknowledge that fit outcomes can be affected by factors outside our control, including material behavior, manufacturing methods, tolerances, and handling. Where sampling is part of the scope, you agree to cooperate in fitting rounds and provide clear, consolidated feedback.

We may use trusted subcontractors (e.g., graders, sample rooms, specialist technicians, couriers) where required to deliver the agreed scope. We remain responsible for our obligations under the engagement, subject to these Terms, and will impose confidentiality obligations on subcontractors as appropriate.

Prices are as stated in the Proposal and are exclusive of VAT unless expressly stated otherwise. VAT (if applicable) and any required taxes/charges will be listed on invoices.

We may require a deposit before starting work. If the Proposal includes milestones, invoices may be issued per milestone or schedule.

Unless otherwise stated on the invoice, payment is due within 7 calendar days from invoice date. You are responsible for any bank fees.

If payment is late, we may: pause work and withhold Deliverables until accounts are current; and/or charge statutory interest and collection costs as permitted under applicable law.

Where physical samples are shipped:

Client cancellation: If you cancel after work has started, you must pay for work completed up to the cancellation date, plus any non-cancellable third-party costs we have incurred. Deposits are non-refundable unless the Proposal explicitly states otherwise.

Our right to suspend/terminate: We may suspend or terminate an engagement if invoices are overdue, you fail to provide required inputs after reasonable notice, you breach confidentiality or IP terms, or continuing would expose us to legal, reputational, or security risk.

Deliverables on termination: On termination (for any reason), subject to payment of amounts due, we will provide the Deliverables completed up to that point in the format reasonably available at the time.

Website content: The Website and its content (text, design, visuals, code, branding) are owned by or licensed to Garment Process and protected by copyright and related rights. You may not reproduce, modify, distribute, or create derivative works from Website content for commercial purposes without our prior written consent.

Client Materials: You retain ownership of your Client Materials. You grant us a limited, non-exclusive license to use Client Materials solely to perform the Services and deliver the Deliverables.

Deliverables ownership: If the design is yours, the final approved project-specific Deliverables are yours once full payment is received. Until full payment, files are provided only for review and approval.

Client use: After payment, you may manufacture anywhere with no transfer fee and no usage restrictions.

Studio carve-out: Garment Process retains ownership of its internal block library, grading systems, templates, and methods.

File formats: Included Deliverables are production-ready exports (DXF, PLT as agreed). Native/source CAD files are optional and provided only if listed in the Proposal.

Portfolio: We never publish your identifiable project work without your prior written approval.

Confidential Information includes non-public business, technical, design, measurement, pricing, supplier, and process information, whether written, visual, or oral.

Each party agrees to: use Confidential Information only to perform the engagement; restrict access to those who need it to perform the engagement; and protect it with reasonable care.

Confidentiality does not apply to information that is publicly available without breach, independently developed without access, or lawfully obtained from a third party.

If disclosure is required by law or authority, we may disclose the minimum required and (where permitted) notify you.

Where Services involve personal data (e.g., contact info, measurements linked to an identifiable person), both parties agree to process data lawfully and only as necessary for the engagement.

For full details on how we collect, use, and protect personal data, please see our Privacy Policy.

The Website may use essential cookies for functionality and may use analytics with consent where applicable. Details are provided in our cookie notice and/or Privacy Policy.

Website 'as is': The Website is provided 'as is' and 'as available'. We do not guarantee uninterrupted or error-free operation.

Service outcomes: We will provide Services with professional care and skill consistent with industry standards. However, unless explicitly stated in writing, we do not warrant: that a sample or production run will achieve a specific commercial result; that third-party manufacturing will match prototypes if methods/materials/tolerances differ; or that outcomes will be identical across factories without controlled production conditions.

To the maximum extent permitted by law: we are not liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, lost opportunities, or reputational loss); our total aggregate liability arising from an engagement is capped at the total fees paid by you for that engagement in the three (3) months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law (e.g., fraud, intentional misconduct, death/personal injury caused by negligence where non-excludable).

You agree to indemnify and hold us harmless from claims arising out of:

Neither party is liable for delays or failures caused by events beyond reasonable control (e.g., natural disasters, strikes, war, internet outages, supplier disruptions, government actions). Timelines will be adjusted accordingly.

These Terms and any engagement are governed by the laws of the Republic of Bulgaria.

For business clients (B2B), disputes shall be submitted to the competent courts in Sofia, Bulgaria, unless mandatory law requires otherwise.

If you qualify as a consumer under applicable EU law in a consumer transaction, mandatory consumer protections may apply and may override parts of this clause.

We may update these Terms from time to time. The 'Last updated' date indicates the latest version. Material changes will be posted on the Website and may be additionally communicated to active Clients where appropriate. Continued use of the Website or Services after publication constitutes acceptance.

By applying to the GarmentProcess Awards, you confirm that you own the rights to your submission and have the authority to enter the agreement. No purchase is necessary to apply.

Selection is random among qualified applicants who meet the technical requirements. Qualification requires a complete submission with clear references, valid brand verification, and feasibility confirmation.

The Award provides digital deliverables (patterns/files) and a physical prototype manufactured by us. You retain 100% ownership of your design. We retain ownership of our engineering files, photography, and the physical prototype (unless shipped to you).

You are responsible for shipping materials to us and the prototype back to you. We cover all development costs: pattern engineering, sample/toile manufacturing, and photography.

If selected, you grant us a license to use the case study materials (process photos, final prototype photos, and your provided brand assets) for our portfolio and marketing. We will not sell your design to third parties.